FREE accreditation scheme for licensed premises

Zero Tolerance

Canterbury BID is extremely proud to announce management and delivery of FREE Zero Tolerance training, and that all licensed premises in Canterbury City Centre can apply.

Zero Tolerance is a completely FREE accreditation scheme designed for licensed venues in Canterbury City Centre, to show they are trained to recognise and tackle sexual harassment and discrimination aimed at both customers and staff. The programme has also been recently revised to include broader elements of equality, diversity and inclusion and to respond to potential spiking incidents.

Anyone frequenting a Zero Tolerance accredited venue can be reassured that staff are fully equipped with the guidelines and framework to keep them safe during their visit. The venues can also use this accreditation in their marketing, promotions and display materials.

Training sessions will take place in Spring and Summer 2023, in person, and in a city centre location. The sessions are also designed in a useful ‘train a trainer’ way. This means managers and owners of evening and night-time economy venues (or designated members of staff) can attend the training and then deliver it themselves to existing and new members of staff. Once trained and accredited, the venues will receive a Premises Guide brochure, which includes all information from the training plus printable Zero Tolerance and safety-related resources to display in their venues and staff rooms.

ZERO Tolerance

Promotes ‘Ask for Angela’ campaign

If you find yourself in a situation where you would like assistance, simply go to the bar you’re in and ask for Angela. This phrase will indicate to staff that you require help with your situation and a member of staff will then look to support and assist you. This could be through reuniting them with a friend, seeing them to a taxi, or by calling venue security and/or the police. Ask for Angela is a national campaign supported by bars, pubs, and night time economy venues.


The partners mentioned above will be disseminating information on these safety points through their own communication channels.